Impact of Absenteeism and Organizational Conflict on Employee Performance in Enugu State Civil Service, 2010–2019
Abstrak
The lack of employee performance, efficiency, and service delivery in Enugu State Civil
Service has been perpetuated by persistent absenteeism and unresolved organizational conflict to
raise questions about weak motivation, poor management practices, and deteriorating productivity
in the public sector between 2010 and 2019. This descriptive work has been carried out in Enugu
State, Nigeria and has outlined the historical, geographic, economic and administrative environment
in which the Enugu State Civil Service is based. The study population is the civil service, which has
10,100 employees working in 20 ministries. Using Yamane formula, 385 workers were randomly
picked out of 10 ministries. Primary sources such as interviews with key officials and secondary
sources were used to collect data. Reliability and validity were upheld in the study, and the content
analysis of qualitative data was used to analyze absenteeism, organizational conflict, and employee
performance. The results show that absenteeism and organizational conflict are the most critical
issues that reduce the performance of employees within the Enugu State Civil Service. Job
insecurity, lack of motivation, delayed promotions, and poor working conditions are what cause
absenteeism, thus interfering with productivity and service delivery. Competition and limited
resources further diminish teamwork and morale when managed improperly, which leads to
organizational conflict. Nonetheless, it has been indicated that when conflict is managed effectively
and integratively, cooperation, innovation, and performance can be improved. The paper highlights
the importance of sound human resource management, enhanced employee morale, and active
conflict-management approaches to enhance output and service delivery.
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